This Data Processing Agreement (“Agreement”) is formed between UAB MailerLite
(“MailerLite”) and Freie Autorin (“Customer”) (hereinafter collectively referred to
as “Parties” and individually “Party”) to reflect the Parties’ agreement with regard
to the Processing of Personal Data, in accordance with the requirements of Data
The Agreement is effective on the date both Parties sign the Agreement.
1.1. "Customer Data" means any Personal Data that MailerLite Processes on behalf
of the Customer as a Data Processor in the course of providing its Services.
1.2. "Data Controller" means an entity that determines the purposes and means of
the Processing of Personal Data.
1.3. "Data Processor" means an entity that Processes Personal Data on behalf of a
1.4. "Data Protection Laws" means all data protection and privacy laws and
regulations of the EU, EEA and their member states, Switzerland and the United
Kingdom, applicable to the Processing of Personal Data.
1.5. "Data Subject" means the identified or identifiable person to whom Personal
1.6. "EEA" means the European Economic Area, the United Kingdom, and
1.7. “EU” means European Union.
1.8. "GDPR" means the Regulation (EU) 2016/679 of the European Parliament and
the Council of 27 April 2016 on the protection of natural persons with regard to the
Processing of Personal Data and on the free movement of such data and repealing
Directive 95/46/EC (General Data Protection Regulation).
1.9. "Personal Data" means any information relating to an identified or identifiable
natural person as defined in GDPR.
1.10. "Privacy Shield" means the EU-U.S. Privacy Shield Framework and Swiss-U.S.
Privacy Shield Framework self-certification program operated by the U.S.
Department of Commerce and approved by the European Commission pursuant to Decision C(2016)4176 of July 12, 2016, and by the Swiss Federal Council on
January 11, 2017.
1.11. "Processing" means any operation or set of operations which is performed
upon Personal Data, whether or not by automatic means, such as collection,
recording, organization, storage, adaptation or alteration, retrieval, consultation,
use, disclosure by transmission, dissemination or otherwise making available,
alignment or combination, blocking, erasure or destruction. "Process", "Processes"
and "Processed" shall be interpreted accordingly.
1.12. "Processor" means a natural or legal person, public authority, agency, or any
other body which Processes Personal Data on behalf of the Data Controller.
1.13. "Services" means any product or service provided by MailerLite pursuant to
MailerLite’s Terms of Service ("TOS").
1.14. "Sub-processor" means any third-party Processor engaged by MailerLite.
2.1. This Agreement applies to the extent that MailerLite processes Customer Data
that originates from EU/EEA and/or that is otherwise subject to GDPR.
2.2. In the course of providing the Services to Customer, MailerLite may Process
Personal Data on behalf of Customer. MailerLite agrees to comply with the
following provisions with respect to any Personal Data Processed for Customer in
connection with the provision of the Services.
The Parties agree that with regard to the Processing of Personal Data, Customer is
the Data Controller and MailerLite is a Data Processor, acting on behalf of
4.1. The customer is responsible for the control of Personal Data complying with its
obligations as a Data Controller under Data Protection Laws, in particular for
justification of any transfer of Customer Data to MailerLite and for its decisions and
actions regarding the Processing and use of Personal Data.
4.2. Customer agrees that it has provided notice and received all consents and
rights necessary under Data Protection Laws for MailerLite to Process Customer
Data and provide the Services.
5.1. In connection with MailerLite’s delivery of the Services to the Customer,
MailerLite shall Process certain categories and types of the Customer data, only for
the purposes described in this Agreement and only in accordance with Customer’s
documented lawful instructions, including with regard to transfers of Customer
data to a third country or an international organisation, unless required to do so by
EU or Member State of the EU law to which MailerLite is subject. In such a case,
MailerLite shall inform the Customer of that legal requirement before Processing,
unless that law prohibits such information on important grounds of public interest.
5.2. The Parties agree that this Agreement sets out the Customer’s complete and
final instructions to MailerLite in relation to the Processing of Customer Data. The
Processing outside the scope of these instructions shall require prior written
agreement between Customer and MailerLite.
6.1. Subject matter: The subject matter of the data Processing under this
Agreement is the Customer Data.
6.2. Duration of Processing: MailerLite will Process Customer Data for the duration
of the Services, as described in the TOS.
6.3. Nature of the Processing: MailerLite provides email marketing and automation
software as a service and other related services, as described in the TOS.
6.4. Purpose of the Processing: The purpose of the data Processing under this
Agreement is the provision of the Services.
6.5. Categories of Data subjects:
“Users” - any individual accessing and/or using the Services through the
“Subscribers” - any individual whose email address is included in the
Customer's distribution list / whose information is stored on or collected via
the Services / to whom Users send emails or otherwise engage or
communicate with via the Services.
6.6. Types of Customer Data:
Users: identification and contact data (name, contact details, including email
address, username); billing information (credit card details, account details,
payment information); organization information (name, address, geographic
location, area of responsibility, VAT code), IT information (IP address, usage
data, cookies data, online navigation data, location data, browser data,
access device information);
Subscribers: identification and contact data (name, date of birth, gender,
occupation or other demographic information, address, title, contact details,
including email address), personal interests or preferences (including
purchase history, marketing preferences and publicly available social media
profile information); IT information (IP address, usage data, cookies data,
online navigation data, location data, browser data, access device
6.7. Customer acknowledges that MailerLite shall have a right to use and disclose
data relating to the operation, support and/or use of the Services for its legitimate
business purposes, such as billing, account management, technical support,
product development, sales, and marketing. To the extent any such data is
considered Personal Data under Data Protection Laws, MailerLite is the Data
Controller of such data and accordingly shall process such data in accordance with
6.8. Customer acknowledges that in connection with the performance of the
and similar tracking technologies. Customer shall maintain appropriate notice,
consent, opt-in and opt-out mechanisms as are required by Data Protection Laws
to enable MailerLite to deploy previously mentioned tracking technologies lawfully
on and collect data from the devices of Subscribers.
MailerLite ensures that persons authorised by MailerLite to Process the Customer
Data have committed themselves to confidentiality or are under an appropriate
statutory obligation of confidentiality.
8.1. MailerLite shall implement appropriate technical and organizational security
measures to ensure a level of security appropriate to the risk and protect
Customer Data from any unauthorized or unlawful breach of security that leads to
the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of
or access to Customer Data and to preserve the security and confidentiality of the
8.2. The Parties shall take steps to ensure that any natural person acting under the
authority of the Customer or MailerLite who has access to Personal Data does not
Process them except on instructions from the Customer unless he or she is
required to do so by EU or EU Member State law.
8.3. The customer is responsible for reviewing the information made available by
MailerLite relating to its data security and making an independent determination
as to whether the Services meet Customer’s requirements and legal obligations
under Data Protection Laws. Customer acknowledges that MailerLite may update
or modify MailerLite’s security standards from time to time provided that such
updates and modifications do not result in the degradation of the overall security
of the Services purchased by the Customer.
8.4. Customer agrees it is responsible for its secure use of the Services, including
securing its account authentication credentials, protecting the security of
Customer Data when in transit to and from the Services and taking any
appropriate steps to securely encrypt or backup any Customer Data uploaded to
9.1. Customer agrees that MailerLite may engage Sub-Processors to Process
Customer Data on Customer's behalf. The Sub-Processors currently engaged by
MailerLite and authorized by Customer are listed in the Annex.
9.2. MailerLite shall ensure that Sub-Processor will protect the Customer Data to
the standard required by Data Protection Laws and remain responsible for its
compliance with the obligations of this Agreement and for any acts or omissions of
the Sub-Processor that cause MailerLite to breach any of its obligations under this
10.1. MailerLite shall provide a list of the Sub-Processors upon written request
from Customer and notify Customer via email if it adds or removes Sub-Processors
at least 10 days prior to any such changes.
10.2. Customer may object in writing to MailerLite’s addition of a new Sub-
Processor within 5 business days of such notice, provided that such objection is
based on reasonable grounds relating to Data Protection Laws. In such event, the
MailerLite and Customer shall discuss such concerns in a good faith effort to
achieve resolution. If the resolution is not possible, Customer may suspend or
terminate the Agreement by providing written notice to MailerLite.
11.1. MailerLite’s Services provide Customer with controls that Customer may use
to retrieve, correct, delete or restrict Customer Data, which Customer may use to
assist it in connection with its obligations under Data Protection Laws, including
responding to requests from data subjects or applicable data protection
authorities. Requests from Data Subjects may include the Data Subject's right of
access, right to rectification, restriction from Processing, erasure ("right to be
forgotten"), data portability, and object to the Processing.
11.2. To the extent that Customer is unable to independently access the relevant
Customer Data within the Services, MailerLite will, at Customer's expense, provide
reasonable cooperation to help Customer respond to any requests from Data
Subjects or applicable data protection authorities relating to the Processing of
Personal Data under the Agreement. In the event any such request is made
directly to MailerLite, MailerLite shall not respond to such communication directly
without Customer's prior authorization unless legally compelled to do so. If
MailerLite is required to respond to a request, MailerLite shall promptly notify
Customer and provide it with a copy of the request unless legally prohibited from
11.3. To the extent MailerLite is required under Data Protection Laws, MailerLite
shall, at Customer's expense, provide reasonably requested information regarding
the Services to enable Customer to carry out data protection impact assessments
or prior consultations with data protection authorities as required by Data
11.4. If a law enforcement agency sends MailerLite a demand for Customer Data
(for example, through a subpoena or court order), MailerLite shall attempt to
redirect the law enforcement agency to request that data directly from Customer.
As part of this effort, MailerLite may provide Customer’s basic contact information
to the law enforcement agency. If compelled to disclose Customer Data to a law
enforcement agency, MailerLite shall give Customer reasonable notice of the
demand to allow Customer to seek a protective order or other appropriate
remedies unless MailerLite is legally prohibited from doing so.
12.1. Upon request, MailerLite shall supply, on a confidential basis, a copy of its
audit reports to Customer, so that Customer can verify MailerLite's compliance
with the audit standards and this Agreement.
12.2. MailerLite shall also provide written responses, on a confidential basis, to all
Customer’s reasonable requests for information to confirm MailerLite's compliance
with this Agreement.
12.3. Upon becoming aware of any unauthorized or unlawful breach of security,
MailerLite shall notify Customer without undue delay and shall provide timely
information as it becomes known or as is reasonably requested by Customer.
13.1. Upon termination or expiration of the TOS and/or Agreement, MailerLite
shall, at Customer's request, delete or return to Customer all Customer Data in its
possession or control. This requirement shall not apply to the extent MailerLite is
required by applicable law to retain some or all of the Customer Data, or to
Customer Data it has archived on backup systems, which Customer Data
MailerLite shall securely isolate and protect from any further processing, except to
the extent required by applicable law.
13.2. The customer is responsible for any costs arising from the deletion of
Customer Data after the termination or expiration of the TOS.
14.1. MailerLite may transfer and process Customer Data anywhere in the world
where MailerLite or its Sub-Processors maintain data Processing operations.
MailerLite shall at all times provide an adequate level of protection (within the
meaning of Data Protection Laws) for the Customer Data Processed, in accordance
with the requirements of Data Protection Laws.
14.2. If MailerLite Processes any Customer Data protected by Data Protection Laws
under the TOS and Agreement and / or that originates from the EEA, in a country
that has not been designated by the European Commission or Swiss Federal Data
Protection Authority (as applicable) as providing an adequate level of protection
for Personal Data, the Parties agree that MailerLite shall be deemed to provide
adequate protection (within the meaning of Data Protection Laws) for any such
Customer Data by having self-certified its compliance with Privacy Shield. If
MailerLite is unable to comply with this requirement, MailerLite shall inform
14.3. The Parties agree that the data export solution identified in Section 14.2
shall not apply if and to the extent that MailerLite adopts an alternative data
export solution for the lawful transfer of Personal Data (as recognized by GDPR)
outside of the EEA, in which event, the alternative data export solution shall apply
instead, but only to the extent such mechanism extends to the territories to which
Personal Data is transferred.
15.1. Parties agree that this Agreement replaces any existing agreements the
Parties may have previously entered into in connection with the Services. If there
is any conflict between this Agreement and the TOS, the relevant terms of this
Agreement take precedence.
15.2. Any claims brought under or in connection with this Agreement are subject
to the terms and conditions, including but not limited to, the exclusions and
limitations set forth in the TOS.
15.3. No one other than a Party to this Agreement, its successors and permitted
assignees shall have any right to enforce any of its terms.
15.4. Any claims against MailerLite under this Agreement shall be brought solely
against the entity that is a Party to the Agreement. In no event shall any Party
limit its liability with respect to any individual's data protection rights under this
Agreement or otherwise. Customer further agrees that any regulatory penalties
incurred by MailerLite in relation to the Customer Data that arise as a result of, or
in connection with, Customer's failure to comply with its obligations under this
Agreement or any applicable Data Protection Laws shall count toward and reduce
MailerLite’s liability under the Agreement.
15.5. This Agreement shall be governed by and construed in accordance with
governing law and jurisdiction provisions in the TOS unless required otherwise by
applicable Data Protection Laws.
IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by
their authorized representative:
By: UAB “MailerLite”
Name: Gediminas Andrijaitis
Title: Managing Director
Date: May 24th, 2018
By: Freie Autorin
Name: Barbara Rath
Date: May 24th, 2018
MailerLite uses a range of third-party Sub-Processors to assist it in providing the
Services (as described in the Agreement). These Sub-Processors set out below
provide cloud hosting and storage services; content delivery and review services;
payment processing; marketing; analytics; data analysis; assist in providing
customer support; incident tracking, response, diagnosis and resolution services;
Entity Name Corporate Location
Telia Lietuva Vilnius, Lithuania
RackRay Vilnius, Lithuania
Amazon Washington, USA
CloudFlare California, USA
DigitalOcean New York, USA
OVH Roubaix, France
HelpScout Massachusetts, USA
Google California, USA
Intercom California, USA
Slack California, USA
250ok Indiana, USA